![]() ![]() Previously, high numbers of data streams made it difficult to detect trends and patterns – let alone use data to make decisions. Not only were agents having to switch between multiple solutions, data silos meant they lacked comprehensive visibility of the customer.Īnd for the company that loves data, rolling out Service Cloud and connecting it to Tableau – the first third-party solution Picnic integrated into its landscape – provided the perfect opportunity to empower agents and tap into richer insights. To transform customer service, the company needed to consolidate eight tools into one central platform. “That means fast service, relevant, localised offers, and a great selection of products.” “We want to keep growing our footprint while giving customers the same great experience they’ve come to expect,” revealed Salamanca. The digital supermarket provides end-to-end services from supply chain to finance, connecting local wholesalers with customers looking for a sustainable and affordable alternative to the high street experience. Today, its fleet of 1,000 cars deliver groceries to customers in 200 cities across the Netherlands, Germany, and France. Founded in 2015 with just four cars, Picnic was the fastest growing company in the Netherlands by 2019. ![]()
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